 |
 |
 |
 |
 |
Evaluation and Assessment of Operations - San Antonio Water System (SAWS)
LOCATION:San Antonio, TX
Provided a comprehensive evaluation and assessment of operations for the San Antonio Water System (SAWS) as part of their Continuous Improvement Program. Working directly for the Board of Directors, the scope included the analysis of general and administrative activities and related costs, and an analysis and recommendations on organization and staffing. The analysis of general and administrative activities was accomplished primarily through a benchmarking effort of 12 peer utilities. The approach resulted in both an internal performance gap analysis (i.e. management expectations vs. actual results) and an external performance gap analysis with the 12 peer utilities. A Human Resources Analysis System (HRAS) was utilized to assist with the internal and external comparisons and train SAWS personnel in its use for future studies. The findings of this analysis were used to identify opportunities for improvements at SAWS. Recommendations included expanding spans of control between supervisors and staff, reorganizing the utility along business lines and the development of a Strategic IT Plan.